General
General help and FAQs from Moneda on your self-custody account, stablecoins, transfers, security, and AI agent.
Where can I get support if I have an issue?
The fastest way is in the app: go to Help Centre > Talk to Support. Our assistant can look at your account and answer most questions right away. If it can't solve your issue, it passes the conversation to our support team, and you'll get a reply in the same chat. You can find earlier chats under Past conversations.
You can also email us at support@moneda.com.
For official letters, please send them to our company's address:
Moneda Digital GmbH Wilmersdorfer Str. 122-123, 10627, Berlin, Germany
Got ideas to make Moneda better?
We're always looking for ways to improve, and your feedback means a lot to us. Have a suggestion, a feature idea, or something you'd love to see in the app? Is there something you don't like? Let us know.
In the app, go to Help Centre > Talk to Support and tell us, or email us at support@moneda.com. Your ideas help shape the future of Moneda.
Want to join the Moneda team?
You can check our open positions in our website https://moneda.com/careers. If you’re passionate about fintech, innovations, start-up environments, or much more, we’d love to hear from you. Send us your CV and a brief introduction at careers@moneda.com, and we’ll reach out when an opportunity arises. Let’s connect! 🚀
