Accounts

Why Moneda?

High Yield Earnings

Full Control

AI Financial Agent

Security & Compliance

Company

Get the Moneda App

Scan the QR code to download the app

Share with a friend

Link Copied!

https://get.moneda.com/aacgzvx0

Hello, How Can We Help?

We’re growing fast and hiring carefully. If you’re curious, mission-driven, and ready to shape a new category in global finance, you’ll feel at home here.

What are Moneda’s Terms of Service?

You can view our Terms of Service in our website: https://moneda.com/terms

What is Moneda’s Privacy Policy?

You can view our Terms of Service in our website: https://moneda.com/privacy

Where is Moneda incorporated?

Moneda is incorporated in Berlin, Germany. We operate under German and European regulations to ensure compliance, transparency, and the highest standards of security and privacy for our users.

Being based in Berlin also means Moneda benefits from Germany’s robust regulatory framework for financial services, which prioritises consumer protection, data privacy, and financial transparency.

Our incorporation in Germany reflects our commitment to operating with the highest standards of integrity and trust in the financial sector.

Is Moneda available in my country?

Moneda can be accessed from anywhere except for sanctioned countries.

We are not responsible for ensuring compliance with local laws, so users should verify the regulations in their own country before using Moneda. It’s important to ensure that you are complying with any relevant financial or blockchain regulations in your region.

Are the Moneda Spending Accounts (EUR and USD) regulated?

Yes. Moneda Spending Accounts are powered by fully regulated stablecoins under the EU Markets in Crypto-Assets Regulation (MiCA).

For EUR accounts, we use EURC, a Euro-denominated stablecoin issued in compliance with MiCA requirements.
For USD accounts, we use USDC, a US dollar-denominated stablecoin, which is also recognized as an e-money token under MiCA when offered in the EU.

This means that the digital money in your Moneda account is backed 1:1 with fiat reserves, subject to strict transparency, audit, and consumer protection rules.

Moneda itself does not issue stablecoins. Instead, we integrate only with issuers that are licensed and supervised under MiCA to ensure regulatory compliance and user protection.

Does Moneda comply with GDPR?

Yes, Moneda fully complies with the General Data Protection Regulation (GDPR). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with EU regulations.

This means:

Data Protection: We ensure that any personal data you share with us is stored securely and used only for legitimate purposes.
Transparency: We provide clear information about how your data is used and processed.
User Rights: You have the right to access, correct, or delete your personal data at any time.
Data Minimisation: We only collect the data necessary for providing our services, and we don’t share your personal information with third parties without your consent.

Your privacy is a top priority for us, and we take all necessary steps to comply with GDPR and safeguard your information.

Do I need to pay taxes on my earnings?

You are responsible for reporting any earnings or gains from your Moneda account in accordance with the tax laws of your country. Earnings from stablecoins or other digital assets, such as interest on deposits or any capital gains, may be taxable.

Moneda does not provide tax advice and recommends consulting a tax professional to understand your obligations. You can also export your transaction history from by using your Moneda account address to help with tax reporting.

What is KYC, and why is it important?

KYC (Know Your Customer) is the process of verifying your identity before you can access Moneda’s financial services, such as opening a virtual account, topping up, or withdrawing funds. It involves confirming your identity using a government-issued ID (like a passport, national ID card, or driver’s licence), completing a short liveness or selfie check to prove it’s really you, and providing proof of address, such as a utility bill or bank statement issued within the last three months.

KYC is a legal requirement for all regulated financial platforms and helps prevent fraud, money laundering, and sanctions evasion. It also protects your account from unauthorised access and ensures we can apply the right limits and permissions to your account once verified. Completing KYC early unlocks access to virtual accounts, higher limits, and faster transfers.

What documents are required for identity verification?

You’ll complete KYC once in the Moneda app through our verification partner, Sumsub. This quick verification unlocks essential features like virtual accounts, deposits, and withdrawals.

To verify your identity, you’ll need to provide the following:

A government-issued photo ID, such as a passport, national ID card, driver’s license, or residence permit.
A short selfie or liveness check to confirm the document belongs to you.
A recent proof of address, such as a utility bill or bank statement issued within the last three months.

You’ll also be asked to complete a short questionnaire covering:

Your employment or source of income.
Your expected transaction volumes and use of the account.

Depending on your verification tier or transaction size, we may later request additional documentation showing the source of your funds. This ensures compliance with financial regulations and keeps your account secure.

What documents are supported as proof for the source of funds?

To verify the source of your funds, you’ll need to provide documentation that clearly shows where your money comes from. This is a standard compliance requirement designed to prevent financial crime and ensure regulatory transparency.

Acceptable documents include:

Bank statements showing the origin of your funds and a steady pattern of income.
Employment or income records, such as recent payslips, employment contracts, or proof of regular salary payments.
Tax returns or official tax declarations confirming your reported income.
Sale agreements or proof of asset sales, for example, documentation showing proceeds from the sale of property or investments.
Loan agreements or statements from licensed financial institutions.
Dividend declarations or shareholder records showing company distributions.
Other credible financial documents issued by recognised authorities or licensed institutions that demonstrate a legitimate source of income.

Which functionalities require me to verify my identity?

You’ll be asked to complete the KYC process before you’re able to request a virtual account on Moneda.

For USD and EUR transfers, KYC may also be required when you add a new bank account (either your own or a contact’s) if you haven’t already completed verification before.

Completing KYC early ensures there are no interruptions when you start moving funds. Once you’re verified, your virtual account details will appear automatically, and you’ll have access to higher limits and a smoother transfer experience.

Why was my identity verification rejected?

A KYC rejection means we couldn’t verify your information or you’re not eligible under our compliance rules.

Common reasons include:

Expired, blurry, cropped, or unsupported ID documents.
Selfie or liveness check doesn’t match your ID.
Proof of address is missing, too old, or doesn’t show your full name and address.
Personal details (name, date of birth, address) don’t match your submitted documents.
You’re in a restricted or sanctioned region that we don’t support.
You skipped required questions about employment, income, or use of funds.

Can I resubmit my documents if my identity verification was incomplete?

You may be able to resubmit the documents if the documents you added were not clear or incomplete. You can do so by going to Settings > Identity Verification to resend the required information for your KYC. Please keep in mind the following:

Re-submit clear, full-colour images of your documents, showing all corners.
Ensure your details you input to Moneda exactly match your ID and proof of address.
Use a recent proof of address document (issued within the last 3 months).
If available, use a passport – it’s the most reliable form of ID across jurisdictions.
If you believe the rejection was an error, contact us via our support channels so we can review and guide you through what’s missing.

My KYC application got rejected. What does that mean?

Due to compliance reasons we might reject your application if your profile does not meet the requirements for identity verification. This decision is based on our standard compliance checks and cannot be overridden. As a result, you won’t be able to access services or functionality on Moneda that require identity verification.

If you have any questions or believe this is an error, please contact Moneda Support for assistance.

Can I delete my account to restart my KYC application?

You cannot delete your account in order to restart or bypass the identity verification process. Identity checks are conducted in accordance with applicable financial regulations and are linked to your identity, not just your account.

If your verification was unsuccessful or you believe there was an error, please contact support so we can review your case or guide you through the appropriate next steps. Deleting your account will not reset the KYC process, and certain information must be retained for legal and regulatory reasons.

What data is stored after I delete my account?

When you request account deletion, we permanently erase personal data that is no longer necessary for us to provide services. However, under European and German law, we are legally required to retain certain categories of data for specific periods, even after deletion:

Identification (KYC) Data
- Sumsub retains a copy of your ID documents and verification details.
- Retention: up to 5 years after the end of the customer relationship (as required by Anti-Money Laundering laws).
Transaction and Payment Records
- Records of your transactions (crypto and fiat), account statements, invoices, and receipts.
- Retention: up to 10 years (as required by tax and commercial law).
Business Correspondence
- Contracts, emails, and communications relevant for accounting, tax, or legal compliance.
- Retention: 6–10 years, depending on the type of record.
Litigation / Regulatory Exceptions
- Data may be retained longer if necessary to defend legal claims or comply with ongoing regulatory investigations.

Can't Find What You're Looking For?

Ditch The
Bank
Own
Your Money

Switch to Moneda and unlock yield, freedom, and full ownership of your money.

Download the App

Footer

Accounts

Spending Account
Earnings Account

Why Moneda

High Yield Earnings
Full Control
AI Financial
Agent
Security & Compliance

Get Started

Neo Finance
Earnings Calculator
Download the app
Documentation

Company

About Us
Blog
Careers
Help
Contact

Moneda is a financial technology company, not a bank. Virtual accounts and on/off-ramp services are provided by licensed partners. Projected returns are not guaranteed and may change over time. Past performance is not a reliable indicator of future results. Returns depend on market conditions and the performance and stability of the underlying protocols. Moneda is not covered by deposit guarantee schemes.

Terms
Privacy
Impressum
Cookies

Get the Moneda App

Hello, How Can We Help?

Can't Find What You're Looking For?

Ditch TheBankOwnYour Money

Ditch The
Bank
Own
Your Money