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We’re growing fast and hiring carefully. If you’re curious, mission-driven, and ready to shape a new category in global finance, you’ll feel at home here.
Moneda is the flagship app of Neo Finance, the new standard for self-custodial money.
The app lets you hold, pay, and gain yield on EUR- and USD-denominated stablecoins while you keep sole control of your private keys. Built for a border-free, AI-native economy, Moneda offers instant stablecoin payments, optional on-chain yield, and an AI assistant.
A fintech app delivers financial tools digitally. Payments, money management, and more are often faster and cheaper than with legacy providers like traditional banks.
Neo Finance is the next step: self-custodial, stablecoin-native, and AI-assisted. Instead of holding your money, these apps let you control the keys, move value globally on public blockchains, and (optionally) use on-chain yield tools (returns vary; capital at risk; not deposit-guaranteed). It’s a category description, not a regulated banking term.
Where Moneda fits: Moneda is a Neo Finance app. You pay in EUR/USD stablecoins, optional yield tools, and an AI assistant, all while you keep control of your keys. If you want to find out more about Neo Finance, click here.
No, Moneda is not a neobank. Neobanks are digital-first banks that operate under the same regulatory frameworks as traditional banks, meaning they act as custodians of your funds, often partnering with licensed banking institutions.
In contrast, Moneda is a fintech app built on top of blockchain technology. Moneda does not rely on a central authority to manage or safeguard your money. Instead, it prioritises self-custody, allowing you to maintain full control of your assets at all times. This eliminates the need for intermediaries and reduces dependency on traditional banking systems.
Moneda also differs in how it generates value for users. Neobanks typically offer standard financial products like checking accounts, debit cards, and loans. Moneda goes beyond this by integrating blockchain-based features, such as our optional earnings account and the AI advisor, designed to provide personalised financial guidance. These tools enable you to manage and grow your finances in a more independent and flexible way, setting Moneda apart from what neobanks offer.
Bottom line: Moneda reduces reliance on legacy intermediaries while keeping you in control, but it is not a bank.
Moneda is a company founded in 2025 in Berlin, Germany. Moneda is built by a team with a strong mix of crypto expertise and experience in traditional finance and technology.
The founding team has worked together for over three years prior to starting this project. We are a team that delivers and adapts.
We’ve contributed to major Web3 ecosystems including engineers from Bitcoin, Cosmos, Tendermint, the Interchain Foundation, NEAR, Chainsafe, Forte, Evmos, and Axie Infinity, giving us first-hand knowledge of the systems behind decentralised finance.
Our experience also includes roles at companies such as IBM, Slack, Dreamship, Sentry (Codecov), and the neobank Nuri (formerly Bitwala).
This combination of technical skill, product experience, and regulatory understanding allows us to build a secure, compliant, and globally scalable alternative to today’s banking systems. with a team made up of professionals from around the world. Together, we bring a diverse range of expertise to create a financial platform that prioritises independence and usability.
No prerequisites just either a smartphone and an email to sign up with your Google or Apple account.
You can download Moneda on Google Play (Android) or the Apple App Store (iOS) using the following links:
Simply download the app and Sign up with your Google or Apple account. After that you will need to create a Passkey that you will need to sign transactions on the Moneda.
On the Moneda app, go to the currency you want to add and click the “Top up” button, after which you can select the method you want to top up your account. Alternatively, you can share your account wallet address to receive EURC or USDC on the Base network or top up via other networks using our dedicated onboarding app on desktop and mobile.
You can top up your account on Moneda via:
You can receive stablecoins on your Moneda account by sharing your account address, which is accessible on your account details (Home > Details > Crypto Wallet Details). Make sure that the sender transfers only USDC or EURC stablecoins on the Base network as other currencies and blockchain networks are not supported on Moneda. Using the wrong currency or network could mean losing your funds or not being able to access them. When in doubt, make sure the sender transfers a small amount first.
The username is the unique identifier that others can use to find and transfer funds to you on Moneda. The display name is the nickname that you define and that other users see when transferring you. The display name can be changed at any time.
You can write an email to us from the Moneda app settings. Simply navigate to Settings > Account > “Download Data”. This will open your email service. After we receive your email, we will process your request within 5 workdays.
Please don’t because you will be missing out on an incredible product experience, but if you’re 100% convinced that Moneda is not for you, navigate to Settings > Account > “Delete Account”. You will then need to answer a short questionnaire before your account is deleted.
Yes, Moneda is designed with security as our top priority. We employ industry-leading practices and technologies to ensure your assets and personal data are protected at all times. Here’s how Moneda keeps you safe:
Moneda runs on the Base Network. This means your transactions benefit from Ethereum's robust security infrastructure while maintaining high efficiency.
All identifiable user data is encrypted at REST, ensuring it remains private and secure from unauthorised access.
To strengthen account security, Moneda supports passkeys, an advanced authentication method that replaces traditional passwords with cryptographic keys. This approach offers greater protection against phishing and unauthorised access while ensuring a seamless login experience.
Moneda adheres to strict regulatory standards in Europe, including GDPR and Travel Rule, to safeguard your privacy and ensure transparency in how your data is handled.
Our systems are continuously monitored for suspicious activities or vulnerabilities, allowing us to respond proactively to potential threats.
Passkeys are a new secure and phishing-resistant authentication method that replace traditional passwords. They are cryptographic keys stored on your device or password manager, enabling seamless and secure logins without the need to remember complex passwords. Passkeys work with biometric authentication (like Face ID or fingerprint scanning) or a device PIN to verify your identity.
We recommend using iCloud Keychain on Apple devices or Google Password Manager on Android and Chrome for the best cross-device compatibility. We also recommend using a general password manager like 1Password to store the passkeys. These services ensure that your passkeys are encrypted and synchronized across your trusted devices, making authentication easy and secure.
Here are some general recommendations for managing your Moneda passkey:
Yes, if you utilize a password manager such as iCloud Keychain, Google Password Manager or 1Password, you can use the same passkey on any device that also has access to your iCloud, Google or 1Password accounts.
Certain passkey providers, such as Chrome Profile are device specific and will not work across platforms.
If you lose a device with your passkeys and have used a password manager, you can still access your Moneda account from another trusted device where your passkeys are synchronized. Simply log in using your password manager and continue authentication as usual.
If your passkey was only ever stored on the lost device, you may need to recover access by using the exported key generated through Moneda’s account recovery process, and then set up a new passkey on your replacement device.
On iOS
auth.moneda.com, select the Moneda passkey named with the appropriate date the passkey was created.On Android devices
auth.moneda.com, select the Moneda passkey named with the appropriate date the passkey was created.auth.moneda.com , select the Moneda passkey named with the appropriate date the passkey was created.Passkeys don’t require traditional two-factor authentication (2FA) because they inherently provide strong security guarantees. They use cryptographic authentication that binds your credentials only to your device and require biometric verification or a PIN. Since passkeys cannot be phished or stolen remotely, they eliminate many of the vulnerabilities associated with passwords and traditional 2FA methods.
Moneda is a fully self-custodial platform, meaning Moneda does not hold, manage, or maintain your funds in any way. Here’s how it works and why this approach is unique and beneficial for you:
Using Moneda is not exempt of risks. Unforeseen events can always happen, but they are extremely unlikely. Moneda is designed to prioritise your safety
While Morpho and YO introduce safeguards for the Earnings and Smart Earnings accounts on Moneda, potential risks include:
→ These risks are low for stablecoin lending but still exist.
No, funds held in Moneda are not insured by the Deposit Guarantee Scheme (DGS) in the EU or the Federal Deposit Insurance Corporation (FDIC) in the United States. These protections apply to traditional bank accounts.
Moneda operates as a self-custodial platform, meaning your funds are held in digital currencies that are pegged to the corresponding asset, stablecoins. These stablecoins (such as USDC and EURC) live on the blockchain rather than in a traditional bank. These stablecoins are issued by reputable providers with robust reserves, ensuring transparency and security. However, they are not covered by government deposit insurance programs.
Moneda prioritizes user privacy by implementing security measures that protect your personal information. While blockchain transactions are publicly recorded, Moneda does not store personally identifiable information on the blockchain. Any data stored by Moneda, such as email addresses or device information, is fully encrypted in our database and protected using industry-standards and best security practices.
Moneda operates on blockchain technology, which means that transactions and balances are recorded on a public ledger. While your personal identity is not directly linked to your account, your account address allows anyone to view your balance and transaction history. This concept, known as pseudo-anonymity, means that while identities are not explicitly revealed, data analysis techniques or service providers can sometimes be used to link transactions to individuals based on spending patterns, interactions with previously known addresses, or external data sources.
Overall, Moneda Earnings has a generally low risk due to the use of fully regulated stablecoins. However, no investment is risk free. Moneda Earnings has the following risk profile compared other options in the market:
Not at the moment. We’re planning on enabling users to connect their Moneda account with other dApps and services in the near future.
Since Moneda is a self-custody interface, your funds would remain secure and accessible in the event our company shuts down.
Moneda charges a small Service Fee on your investment to cover operational costs and platform improvements. Additionally, we charge a Foreign Exchange (FX) Fee for currency conversions, eg. when converting EUR (€) to and from USD ($). The fees are transparently displayed in our application and vary according to each subscription plan.
Moneda subsidises the network fees for blockchain-related transactions like adding recovery contacts, investing and withdrawing from the Earnings account. Users of the free plan will need to pay network fees (~$0.02) when executing transfers to contacts and other third-party wallets. For premium users, Moneda covers all any network fees.
No, Moneda does not have hidden fees. We are committed to full transparency and ensure that you won’t encounter unexpected costs when using the platform.
Here’s how we handle potential fees:
Although network fees exist at the blockchain or system level, Moneda is adamant about not passing them on to our users. We cover these fees ourselves to ensure a seamless and transparent experience for all users.
The Moneda Earnings Account allows you to earn passive income by depositing fiat currency, which is converted into stablecoins and supplied to Morpho, a third-party decentralised financial (DeFi) lending platform. On Morpho, borrowers pay interest on their loans, and this interest generates the returns you earn on your deposits.
Your balance grows automatically through real-time, auto-compound interest, and you can withdraw your funds and earnings at any time. The Moneda Earnings Account provides a clear view of your deposits, accrued interest, and average APY in real time.
The USD Moneda Earnings Account leverages Morpho’s Spark USDC Vault on the Base blockchain. When you deposit USD, it is converted into USDC and supplied to Morpho. Borrowers on Morpho pay interest on their loans, and this interest is distributed to you as earnings. The EUR Moneda Earnings Account leverages Morpho’s Steakhouse EURC Vault, on the Base blockchain. When you deposit EUR, it is converted into EURC and supplied to Morpho. Borrowers on Morpho pay interest on their loans, and this interest is distributed to you as earnings.
The rates you earn are dynamically determined by market supply and demand, providing a steady and transparent way to grow your funds.
The Moneda Earnings Account offers higher interest because it uses blockchain, which operates differently from traditional financial services.
These factors create an efficient, open financial system where you can earn higher interest compared to traditional savings accounts.
No, returns are not guaranteed. The interest rate (APY) is dynamic and depends on:
As these factors fluctuate, so do your earnings. However, Morpho’s overcollateralisation and real-time risk management mechanisms minimise the risk of borrower default.
APY stands for Annual Percentage Yield. It shows the total return you can earn on your funds in a year, including the effect of compounding interest.
For example, if you earn a 5% APY, your earnings will grow faster because the interest is reinvested over time.
In your Moneda Earnings Account, the APY reflects your potential returns based on market conditions. Interest on your deposit is:
For example, if the APY is 5% and your balance grows to $1.010, your future earnings will be calculated on $1.010, not just the initial deposit.
The APY offered by Moneda Earnings is dynamic and adjusts in real time based on market conditions. Historically, returns have ranged between 4% and 18%, but this may vary depending on supply and demand dynamics.
To view the current APY, simply check your Moneda Earnings account.
Earnings are accrued in real time every second and automatically reflected in your Moneda Earnings Account balance. You won’t receive discrete payments; instead, your balance grows continuously as interest accrues.
Borrower defaults are managed through Morpho’s overcollateralisation and liquidation mechanisms:
If the liquidated collateral amount is insufficient to cover the loaned amount (aka. “bad debt”) in a Vault, Morphos’ protocol tracks the loss so that third-parties can inject the missing funds (via a "deposit on behalf" mechanism) and ensure lenders aren’t stuck.
While Moneda Earnings minimises risks by using Morpho, a well-established and audited DeFi protocol, no investment is entirely risk-free. Morpho has one of the best risk ratings in the ecosystem and has been praised for it’s focus on quality, protocol maturity and design.
Key risks include:
Moneda actively monitors and mitigates these risks but cannot eliminate them entirely. You can learn more about the risks involved in Morpho here.
The Smart Earnings Account is an enhanced Moneda savings option that uses the YO yield optimiser on Base to maximize your earnings. When you deposit money (USD or EUR) into a Smart Earnings Account, Moneda converts it into stablecoins (like USDC for USD or EURC for Euros) and deposits them into YO’s vaults (called yoUSD and yoEUR). The YO Protocol then automatically allocates these funds across different decentralized finance (DeFi) strategies to earn interest. In simple terms, it’s a “smart” account because it diversifies and optimizes your deposit across many yield opportunities, all behind the scenes. Your balance still grows through real-time, auto-compounding interest, and you retain the ability to withdraw your money (plus earnings) at any time, just like with the standard Moneda Earnings Account.
Both accounts let you earn passive income, but the Smart Earnings Account takes a more advanced approach to generate potentially higher returns. The regular Moneda Earnings Account typically supplies your funds to a single lending protocol (e.g. one lending pool on Base), which is a straightforward and lower-risk strategy. In contrast, the Smart Earnings Account leverages a yield optimiser, meaning your funds are spread across multiple DeFi platforms and strategies rather than sitting in one pool. This diversification allows for higher yield opportunities (since the optimiser finds the best rates across the market) but also comes with a slightly higher risk profile due to the broader range of protocols involved.
In summary, the Smart Earnings Account is designed for those seeking better yield and are comfortable with a more dynamic strategy, whereas the standard Earnings Account sticks to a simpler, more conservative approach.
When you deposit into a Smart Earnings Account, your funds enter YO’s vault, which then spreads your assets across various yield-generating pools in DeFi. YO continuously monitors dozens of lending markets, liquidity pools, and other yield sources across multiple blockchains (like Base, Ethereum, etc.) to find where your money can earn the best risk-adjusted return. The protocol continuously monitors and rebalances to optimise yields – it shifts funds out of lower-yield or higher-risk pools and into better-performing ones. As those underlying pools generate interest (or other rewards), that yield is passed back into the vault and compounds to increase the value of your holding. YO works in the background to make sure your deposits are always deployed in profitable and reliable opportunities. Your returns come from the interest and rewards that borrowers, trading fees, or incentive programs pay in those DeFi pools. All of this happens automatically, so you simply see your Smart Earnings balance grow over time (in USD or EUR, depending on your currency) as those earnings accumulate.
The Smart Earnings Account often advertises higher APYs than traditional savings or even the standard Earnings Account because of how intelligently it deploys your funds. Several factors enable these superior yields:
Additionally, these high yields are enabled by the nature of DeFi markets: they operate 24/7 with competitive supply-and-demand dynamics and no traditional banking overhead. That open market environment itself tends to offer higher baseline rates than a traditional savings account.
Yes. One of the key features of the Smart Earnings Account is that it supports Euro deposits in addition to USD. If you deposit euros, you invest them through YO’s euro vault (yoEUR). This means you can earn yield on your euro balance just like you would on a dollar balance. Your earnings will accrue in EUR, increasing your euro-denominated account balance over time. By using the Smart Earnings Account, European currency holders can earn meaningful passive interest on their euros.
Yes, you generally have on-demand access to your money. The Smart Earnings Account is designed to be as liquid as a normal Moneda account, with no fixed lock-up periods. The Smart Earnings portfolio keep a small percentage of their assets idle as a liquidity buffer (around 5%) specifically so that most withdrawals can be fulfilled instantly. In practice, for typical withdrawal amounts, you will be able to withdraw your full balance (principal + earnings) at any time through Moneda, and they will be accessible immediately.
The only time you might experience a short delay is if you withdraw a very large amount relative to the yield optimiser’s liquidity. In that case, if your request exceeds the yield optimiser’s instant liquidity buffer, the remaining funds need to be pulled out from the underlying DeFi protocols. When this happens, your withdrawal request gets queued by the YO Protocol and those funds will be redeemed from the yield strategies within roughly 24 hours. There’s no action needed on your part. As soon as the protocol frees up the liquidity (by selling off or withdrawing funds from those protocols), the stablecoins are delivered to your Moneda account automatically. This process ensures that even large withdrawals are handled safely, though it introduces a minor time lag. Importantly, there are no penalties or fees for withdrawing, and no long-term lock-ups. This it’s just a mechanism to maintain stability in the portfolio. For the vast majority of users and normal-sized withdrawals, you’ll experience it as if it were any regular withdrawal, with your money available when you need it.
While the Smart Earnings Account is a great way to earn high yields, it is not risk-free. It involves DeFi protocols and smart contracts, so you should be aware of the key risks before investing. Here are some important considerations:
How YO mitigates risk: The YO Protocol is built with several safety-oriented features. Its contracts have been independently audited, and it operates under conservative governance (secured by multi-signature controls and an active bug bounty program). YO also uses Exponential.fi’s risk ratings to evaluate each pool it invests in; if a particular strategy’s risk score worsens (due to a hack, instability, etc.), YO can automatically reduce or halt exposure to it. The vault is diversified across many strategies, so not all your eggs are in one basket. These measures significantly reduce the overall risk compared to chasing high yields on your own. In fact, since launch YO’s yoUSD vault has delivered ~8.6% annualized returns with near-zero volatility and no negative months recorded – a testament to its balanced, risk-aware approach. However, it’s important to understand that no system is entirely without risk. You should only invest an amount you’re comfortable with and consider your own risk tolerance. Moneda will continue to monitor the Smart Earnings Account’s performance and the underlying protocols to help keep your funds as secure as possible, but ultimately, higher yield DeFi products do carry higher risk than a savings account.
Yes, your funds and earnings remain completely liquid. You can withdraw your balance, including all accrued interest, at any time through the Moneda Earnings Account.
No, Moneda Earnings does not have lock-up periods. You can deposit or withdraw your funds and accrued interest at any time, anywhere, and without penalties.
Your earnings are calculated in real time, so deposits or withdrawals won’t disrupt the accrual process. However, frequent withdrawals might reduce the compounding effect on your earnings and trigger additional taxes.
At the moment, we only support USDC and EURC on Base. If you’ve sent anything other than USDC or EURC on Base, you will not be able to see this in your account. To prevent loss, always test a small transfer first when using a new wallet or exchange.
Before sending crypto to Moneda:
You don’t need any prior web3 or crypto experience to use Moneda. We designed Moneda to be a seamless experience for every user with a smartphone. Our intuitive app guides you through every step of the process, making it easy for anyone to start investing.
Moneda operates on the Base Network, a Layer 2 (L2) blockchain developed by Coinbase. This network enhances transaction speed and reduces costs, offering a more efficient experience compared to traditional Layer 1 blockchains. By leveraging the Base Network, Moneda ensures secure, scalable, and eco-friendly transactions for its users.
We chose Base because it is a trusted network, backed by Coinbase’s reputation for reliability and innovative blockchain solutions. Additionally, it’s an Ethereum-compatible blockchain, meaning that Moneda can leverage the best tooling for our blockchain and wallet infrastructure. This seamless integration with Coinbase allows Moneda to provide a fee-free USDC and EURC onramp. When you convert U.S. dollars to USD Coin (USDC) via Coinbase, there are no fees for this conversion, enabling efficient and cost-effective access to USDC within the Moneda platform.
In addition, Base’s integration with numerous decentralised applications gives users access to a rich ecosystem of financial tools, applications, and communities, making it an ideal network for Moneda's mission.
Layer 2 refers to solutions built on top of an existing blockchain (like Ethereum) to enhance scalability and performance. L2s allow for faster transactions and lower fees while still benefiting from the security and reliability of the underlying blockchain.
No. Like all blockchain-based systems, transactions on Moneda are irreversible once confirmed. Always double-check the recipient address and amount before sending.
Stablecoins are digital assets (cryptocurrencies) whose value is pegged, or tied, to that of another currency, commodity, or financial instrument. Stablecoins are typically pegged to a fiat currency like the US dollar or euro and are designed to minimize price volatility, making them ideal for everyday payments and transfers.
We currently support:
Both stablecoins are issued by Circle and are fully regulated under EU cryptocurrency regulations (MiCAR), ensuring transparency and security.
EURC and USDC are both fiat-collateralized stablecoins, by which the issuer (Circle) maintains a reserve to back the number of issued stablecoins. This reserve typically consists of:
You can see the transparency reports and reserve composition for USDC and EURC on Circle’s transparency website here.
USDC is a fully reserved dollar stablecoin, or digital dollar, backed 100% by highly liquid cash and cash-equivalent assets and is redeemable 1:1 for US dollars. The majority of the USDC reserve is transparently invested in the Circle Reserve Fund (USDXX), an SEC-registered 2a-7 government money market fund. For more info, visit https://usdc.com
EURC is a digital euro issued by Circle, also known as a stablecoin, and operates on several leading public blockchains. Designed to represent euros on the internet, EURC is backed 100% by euro-denominated reserves so that it's always redeemable 1:1 for EUR. EURC is one of the first fully compliant stablecoins under the EU's Markets in Crypto-Assets (MiCA) regulation. For more info, visit https://circle.com/eurc
See the Untitled FAQ for more information about earnings.
Currently, Moneda is designed for spending, earning, and peer-to-peer transfers. Support for connecting to other dApps (e.g. via WalletConnect) is not currently supported but may be added in future updates.
Moneda only supports EURC and USDC stablecoins on the app’s interface. Meaning that transfers of any other cryptocurrency to the account will not be accessible to the user. We do this to protect users from interacting with spam or unsolicited tokens that might compromise their funds through phishing. To prevent loss, always test a small transfer first when using a new wallet or exchange.
Before sending crypto to Moneda:
At the moment, we only support USDC and EURC on the Base network. If you’ve sent anything other than USDC or EURC on Base, you will not be able to see or interact with them in your account at this time. If you sent a large amount please reach out to us via our support channels.
Via Telegram Reach out to us via DM on Telegram directly from our announcements channel: https://t.me/moneda_com. You can also join the community channel from there to participate in community discussions. Via email For general inquires contact us at hello@moneda.com Via post or letter For official letters, please forward them to our company’s address: Moneda Digital GmbH Wilmersdorfer Str. 122-123, 10627, Berlin, Germany
We’re always looking for ways to improve, and your feedback means the world to us! Have a suggestion, feature idea, or something you’d love to see in the app? Is there something you hate? Let us know!
Reach out to us at hello@moneda.com or via Telegram, this is your chance to shape the future of Moneda. We can’t wait to hear from you!
You can view our Terms of Service in our website: https://moneda.com/terms
You can view our Terms of Service in our website: https://moneda.com/privacy
Moneda is incorporated in Berlin, Germany. We operate under German and European regulations to ensure compliance, transparency, and the highest standards of security and privacy for our users.
Being based in Berlin also means Moneda benefits from Germany’s robust regulatory framework for financial services, which prioritises consumer protection, data privacy, and financial transparency.
Our incorporation in Germany reflects our commitment to operating with the highest standards of integrity and trust in the financial sector.
Moneda can be accessed from anywhere except for sanctioned countries.
We are not responsible for ensuring compliance with local laws, so users should verify the regulations in their own country before using Moneda. It’s important to ensure that you are complying with any relevant financial or blockchain regulations in your region.
Yes. Moneda Spending Accounts are powered by fully regulated stablecoins under the EU Markets in Crypto-Assets Regulation (MiCA).
This means that the digital money in your Moneda account is backed 1:1 with fiat reserves, subject to strict transparency, audit, and consumer protection rules.
Moneda itself does not issue stablecoins. Instead, we integrate only with issuers that are licensed and supervised under MiCA to ensure regulatory compliance and user protection.
Yes, Moneda fully complies with the General Data Protection Regulation (GDPR). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with EU regulations.
This means:
Your privacy is a top priority for us, and we take all necessary steps to comply with GDPR and safeguard your information.
You are responsible for reporting any earnings or gains from your Moneda account in accordance with the tax laws of your country. Earnings from stablecoins or other digital assets, such as interest on deposits or any capital gains, may be taxable.
Moneda does not provide tax advice and recommends consulting a tax professional to understand your obligations. You can also export your transaction history from by using your Moneda account address to help with tax reporting.
KYC (Know Your Customer) is the process of verifying your identity before you can access Moneda’s financial services, such as opening a virtual account, topping up, or withdrawing funds. It involves confirming your identity using a government-issued ID (like a passport, national ID card, or driver’s licence), completing a short liveness or selfie check to prove it’s really you, and providing proof of address, such as a utility bill or bank statement issued within the last three months.
KYC is a legal requirement for all regulated financial platforms and helps prevent fraud, money laundering, and sanctions evasion. It also protects your account from unauthorised access and ensures we can apply the right limits and permissions to your account once verified. Completing KYC early unlocks access to virtual accounts, higher limits, and faster transfers.
We're always looking for talented people to join us at Moneda. Check out our open positions on the Careers page.
You’ll complete KYC once in the Moneda app through our verification partner, Sumsub. This quick verification unlocks essential features like virtual accounts, deposits, and withdrawals.
To verify your identity, you’ll need to provide the following:
You’ll also be asked to complete a short questionnaire covering:
Depending on your verification tier or transaction size, we may later request additional documentation showing the source of your funds. This ensures compliance with financial regulations and keeps your account secure.
To verify the source of your funds, you’ll need to provide documentation that clearly shows where your money comes from. This is a standard compliance requirement designed to prevent financial crime and ensure regulatory transparency.
Acceptable documents include:
You’ll be asked to complete the KYC process before you’re able to request a virtual account on Moneda.
For USD and EUR transfers, KYC may also be required when you add a new bank account (either your own or a contact’s) if you haven’t already completed verification before.
Completing KYC early ensures there are no interruptions when you start moving funds. Once you’re verified, your virtual account details will appear automatically, and you’ll have access to higher limits and a smoother transfer experience.
A KYC rejection means we couldn’t verify your information or you’re not eligible under our compliance rules.
Common reasons include:
You may be able to resubmit the documents if the documents you added were not clear or incomplete. You can do so by going to Settings > Identity Verification to resend the required information for your KYC. Please keep in mind the following:
Due to compliance reasons we might reject your application if your profile does not meet the requirements for identity verification. This decision is based on our standard compliance checks and cannot be overridden. As a result, you won’t be able to access services or functionality on Moneda that require identity verification.
If you have any questions or believe this is an error, please contact Moneda Support for assistance.
You cannot delete your account in order to restart or bypass the identity verification process. Identity checks are conducted in accordance with applicable financial regulations and are linked to your identity, not just your account.
If your verification was unsuccessful or you believe there was an error, please contact support so we can review your case or guide you through the appropriate next steps. Deleting your account will not reset the KYC process, and certain information must be retained for legal and regulatory reasons.
When you request account deletion, we permanently erase personal data that is no longer necessary for us to provide services. However, under European and German law, we are legally required to retain certain categories of data for specific periods, even after deletion:
A named virtual account is a set of bank details (for example an IBAN for EUR deposits, or a US bank account number + routing number for USD deposits) that is issued in your name (or your user’s name / identity) and which acts like a “payment address” rather than a typical bank account holding funds.
In Moneda, you can open two virtual accounts: Virtual EUR Account (via IBAN) and a Virtual USD Account (via US account number) so you can deposit funds SEPA or ACH, respectively.
When the deposit is made to, the virtual account detects the incoming funds via the fiat payment rails (eg. SEPA or ACH). Our partner, Iron (a MoonPay company), converts the fiat into stablecoins, which are then settled into your Moneda Spending Account (EUR or USD balance).
Similarly, when you withdraw funds to a bank account, the funds are transferred to a wallet address which is monitored by Iron. Once the the incoming funds are settled on the blockchain, our partner proceeds to transfer the corresponding fiat currency to the bank account.
To request opening a virtual account on Moneda, navigate in the app to Home > Top Up > Bank Transfer. You will need to then complete an identity verification, sign MoonPay’s terms of Service (i.e. Iron’s parent company), verify your phone number, and complete an AML questionnaire. Keep in mind that the processes for identity verification (KYC) and opening a virtual account with Iron are independent from one another and therefor can be approved or rejected independently.
Yes, the virtual account details you receive are issued under your name. This means you can receive payments from your bank, your employer or third-parties into that dedicated account. Behind the scenes, the funds will be routed into your Moneda account in the form of stablecoins.
You can open a virtual account as long as your country is not sanctioned and you successfully complete both the KYC (Know Your Customer) process and the Anti Money Laundering (AML) questionnaire. Once verified, eligible customers can access virtual EUR and virtual USD accounts. Availability and initial limits may vary by country and risk tier.
The KYC application being successfully approved is a prerequisite to request access to regulated financial services in Moneda. These financial services are offered by third-party providers that have their own compliance processes. Sometimes said providers might reject the virtual account application to users on Moneda despite the KYC process being successfully approved. We don’t have context as to why the account is rejected. If this is your case we recommend contacting directly with Iron via email: support@iron.xyz.
To open a virtual account, individuals must:
You will also be asked to answer a short AML questionnaire regarding details on employment, income, intended use, expected volume, and source of funds. For higher tiers, you will also be asked to submit source-of-funds documents. These checks happen before we issue your virtual account details. Once approved you’ll see your virtual account information appear in your account details.
You’ll only be able to see your virtual account details once you’ve completed your identity verification and completed the application questionnaire. Head to Settings > Features and Limits to check the status of your application and the availability of the virtual accounts in your country. Once approved, your account details will appear automatically in your account details.
The third-party virtual accounts are unfortunately not available in some countries. Moneda has no influence in this decision as it is due to the bank’s compliance process. We’re actively working with our virtual account provider, Iron, to enable support for more countries over time.
At the moment transfers via SWIFT are not currently supported by the virtual accounts on Moneda.
To add money from your bank into Moneda, you need to send a normal transfer using the account details we provide in the app. Note that you will need to complete your identity verification and AML questionnaire first.
Steps:


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