Moneda AI answers your questions 24/7 and sorts out most problems on the spot, from how a feature works to why a payment hasn't arrived yet." url: https://moneda.com/faqs/how-do-i-get-help-and-how-fast lang: en --- # How do I get help, and how fast? >
Moneda AI answers your questions 24/7 and sorts out most problems on the spot, from how a feature works to why a payment hasn't arrived yet. Source: https://moneda.com/faqs/how-do-i-get-help-and-how-fast --- Moneda AI answers your questions 24/7 and sorts out most problems on the spot, from how a feature works to why a payment hasn't arrived yet. It checks your actual account, so you get an answer about your situation, not a generic one. If something needs more: - **The team:** ask Moneda AI to pass your question to a person. - **A bug:** report it in the chat and it goes straight to our engineers. - **MoonPay's side:** if a problem with your virtual account, a transaction's status or a verification step can only be fixed by MoonPay, Moneda AI can contact MoonPay support for you. It sends them all the details, so they can help without asking you to repeat yourself. You can also reach a team member in the app at Help Centre > Talk to Support, or by email at support@moneda.com.